Planar Sphere IT Service Management offers a comprehensive solution to help its customers establish a strong governance and setup a unified and standardized operating environment.
Client Challenges
- Lack of visibility and ability to control due to the flexibility offered in a Cloud environment
- Lack of integration and strong governance models to manage multi-vendor environments
- Inconsistent service quality due to the varied SLAs across vendors
- Complexities in monitoring / extracting compliance and audit requirements
- Low satisfaction of and lack of transparency in IT services
What Planar Sphere Provides
We provide the following services in the IT Service Management space:
- Professional services: Our Consulting services assess process maturity and operating models against ISO20000 / ITIL best practices.
- Service assurance and transformation: We setup a process sustenance model and quality assurance framework including transformational initiatives.
- Service management integration: We setup a robust service management integrator framework to provide insights to monitor and track SLA, process and security adherence, build mechanisms for process governance across suppliers on your behalf, and implement and sustain robust ESM tools platform to support multi-tenancy models.
- Customer experience management: Planar Sphere proven quality of experience framework and scientific approach to understand your expectations bridges the invisible gap between the quality of service and quality of experience.